Besides developing an amazing tool for eCommerce, we are also working hard at OptiMonk on building a fast growing business.
And we’re currently looking for a Customer Care Representative to be part of the Customer Support Team.
How would you contribute to our mission?
Maintain customer satisfaction by delivering excellent customer service
Answer customer questions and resolve issues via our support channels (tickets, phone and chat) both in English and Hungarian
Take part in strategic planning and customer related initiatives and projects.
Create and maintain support documentations in several formats (videos, Q&As, articles)
Collaborate with Technical Support and product teams to resolve technical issues and channel customer feedback to our product development
Help our users with invoice and payment related questions and issues, coordinate with Finance if necessary
You have 2+ years experience in the field of Customer Service, and have a strong interest in the SaaS business model.
Customer focused mindset: you like to help other people and it is not bothering you to tell the same story for the 20th time.
You are a great team worker and collaborate with other teams and departments.
You are dynamic and a fast learner: our product evolves and grows, so it is a good challenge to keep up your expert status to provide the best service for our customers.
You are fluent in English and in Hungarian, both in written and verbal communication. Our main customer base is the US market.
Willing to grow, if you have an interest in Customer Success or Marketing, we can feed your curiosity.
You can work remotely for longer periods if needed. During the pandemic the whole team is working from home.
You don't shy away from new challenges even if they are out of your comfort zone.
Our team is full of friendly, dedicated and passionate people. We’re looking for someone with a similar attitude.
We offer the chance to be part of an international success story and to learn from some of the best professionals in their field along the way, plus:
Modern tech stack and methodologies
Unconditional support to learn and develop
Transparency, flexibility and trust
Having impact on the business and culture
Team gatherings, retreats to build our unique culture
In 2014, OptiMonk was born — the first international startup of the Innonic Startup Studio in Debrecen. From the beginning, we focused on a strong, clear mission: to personalize to world of eCommerce.
Before long, we grew from a simple exit-intent solution to a powerful conversion optimization and lead generation platform. Today, we can proudly say that 40,000+ websites in 150+ countries use OptiMonk. More than 50% of our customers are US-based, and in 2020 our Annual Recurring Revenue was $2,1M.
We believe that great goals can only be achieved by inspired people who are ready to change the world. We’re a group of passionate people who consider OptiMonk more than just a place to work. It’s part of our life. We love what we do, which means everyone shows up with a smile.