OptiMonk Customer Care Specialist

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OptiMonk Customer Care Specialist

Full-time · Budapest · Debrecen · Remote

We’re on a mission to revolutionize e-commerce for the 21st century. To achieve this, we’re completely reimagining legacy martech tools with an iconic product that online store owners love. With a product-led growth in mind, we're creating a less complex, more user-friendly tool to create delightful shopping experiences.

By joining OptiMonk, you'll get the chance to build a world-class product that is trusted by 40,000+ websites in 150+ countries. Oh, and it's rather satisfying to see your software featured by Datanyze or Similarweb. Yes. That's right. OptiMonk is one of their most recommended tools.

Would you contribute to our mission? Read on!

Besides developing an amazing tool for eCommerce, we are also working hard at OptiMonk on building a fast growing business.

And we’re currently looking for a Customer Care Representative to be part of the Customer Support Team.

How would you contribute to our mission?

  • Maintain customer satisfaction by delivering excellent customer service

  • Answer customer questions and resolve issues via our support channels (tickets, phone and chat) both in English and Hungarian

    Take part in strategic planning and customer related initiatives and projects.

  • Create and maintain support documentations in several formats (videos, Q&As, articles)

  • Collaborate with Technical Support and product teams to resolve technical issues and channel customer feedback to our product development

  • Help our users with invoice and payment related questions and issues, coordinate with Finance if necessary

What we would like to see from you:

  • You have 2+ years experience in the field of Customer Service, and have a strong interest in the SaaS business model.

  • Customer focused mindset: you like to help other people and it is not bothering you to tell the same story for the 20th time.

  • You are a great team worker and collaborate with other teams and departments.

  • You are dynamic and a fast learner: our product evolves and grows, so it is a good challenge to keep up your expert status to provide the best service for our customers.

  • You are fluent in English and in Hungarian, both in written and verbal communication. Our main customer base is the US market.

  • Willing to grow, if you have an interest in Customer Success or Marketing, we can feed your curiosity.

  • You can work remotely for longer periods if needed. During the pandemic the whole team is working from home.

  • You don't shy away from new challenges even if they are out of your comfort zone.

Our team is full of friendly, dedicated and passionate people. We’re looking for someone with a similar attitude.

Big Plus:

  • Experience with or knowledge of the SaaS industry
  • Experience with or knowledge of the eCommerce industry
  • Experience with or knowledge of Zendesk, Intercom, Hubspot

What you can expect from us:

We offer the chance to be part of an international success story and to learn from some of the best professionals in their field along the way, plus:

Competitive wage 

Modern tech stack and methodologies 

Unconditional support to learn and develop

Transparency, flexibility and trust

Having impact on the business and culture

Team gatherings, retreats to build our unique culture

Good to know:

  • Location » in-house vs remote work: You are fine with working from home or you have experience in working with remote teams. 
  • Time zone » Ideally you can work from 9:00 am to 5:00 pm CET

About OptiMonk

In 2014, OptiMonk was born — the first international startup of the Innonic Startup Studio in Debrecen. From the beginning, we focused on a strong, clear mission: to personalize to world of eCommerce.

Before long, we grew from a simple exit-intent solution to a powerful conversion optimization and lead generation platform. Today, we can proudly say that 40,000+ websites in 150+ countries use OptiMonk. More than 50% of our customers are US-based, and in 2020 our Annual Recurring Revenue was $2,1M.

We believe that great goals can only be achieved by inspired people who are ready to change the world. We’re a group of passionate people who consider OptiMonk more than just a place to work. It’s part of our life. We love what we do, which means everyone shows up with a smile.

Why we love OptiMonk?

  • Internationally successful product: Although most of our users are US-based, we have users from over 150 countries, which means we get to interact with many cultures. It's always amazing to see how people think about business from different regions.
  • Inspiring team: You’ll spend your time with 30+ motivated, intelligent young people – in fact, our average age is 27! We always find the right time to share our knowledge and learn from each other. Our leadership team is motivated, determined, and committed to self-improvement, which means they’re great at supporting their teams— both professionally and personally.
  • We love team building: We’re like a big family, and we don’t underestimate the power of a bit of fun after a tough day. We celebrate birthdays every month, and we have quarterly team-building events. You can join our book club, and enjoy team gatherings even remotely.
  • Opportunities for growth: We travel to conferences around the world — before COVID, we visited 11 places in 2019, from California to Lisbon — to learn from some of the top global experts. We provide comprehensive onboarding and ongoing training opportunities. That means you can focus on new, exciting challenges from your very first days. and we’ll buy you any book you need.
  • Modern offices: You can join us at our headquarters in Debrecen or at our secondary office in Budapest. We provide plenty of space to collaborate with other teammates, but you’ll also have a peaceful desk for focused work.
  • Market potential: 40,000+ users and almost 2,000 customers. Most are small and medium-sized online retailers, but we have hundreds of customers who’ve made seven figures with their online stores. You’ll be in contact with the owners and their marketing experts.
  • Synergy with other eCommerce businesses: OptiMonk is part of the Innonic Group, so you can spend time with other eCommerce business teams like ShopRenter and Conversific. You’ll also be in contact with new startup teams.

Join our team, and let’s revolutionize eCommerce together!